The security of your personal data is important to us. In this privacy policy on data processing, we present to you information about the data we process through the website https://delipal.ro/ ( "Platform" or "Website" ), the way we process them, the purposes of the processing, as well as your rights regarding your data.

WHO ARE WE

The operator of your personal data is DELI CLOUD S.R.L. , a limited liability company, having its registered office in Brașov, Traian Demetrescu Street, no. 12, office 2, floor E, apartment 2, Brașov county, registered with the Brașov Trade Registry Office under no. J8/215/2022, sole registration code 45523018, hereinafter referred to as the "Company" .

Contact point for data processing issues: info@delipal.ro

This Privacy Policy applies to the data we collect about you when you use our website indicated above or contact us through the contact details available on the Website or through our existing pages on social networks, such as Facebook or Instagram.

WHAT DATA WE PROCESS, WHERE WE GET IT FROM

1. Data provided by you

   Most of the data we process about you is provided by you, either when you use the Platform or when you contact us through the contact details available on the Website or through our existing pages on social networks such as Facebook, or Instagram, based on your consent to this. Thus, we process the following categories of data:

   • data required to create an account within the Platform: e-mail address, username,
   • identification data: telephone number, postal address,
   • data related to your purchases through the Platform: data related to the purchased services, data from the fiscal documents drawn up in connection with these purchases, etc.
   • content you generate through our Platform - the messages you send us through the contact form on the Website or by email, the messages you send us to express your opinion as a result of using the Application as well as content that you generate through our existing social media pages, such as Facebook or Instagram. In situations such as when you "like" our page or our posts, when you send us messages or when you post comments, data such as your username, image/picture or message content will be processed. At the same time, the social networks in question may allow us to automatically access certain information that they collect about you (eg: content you have viewed or liked or information about the clip ads you've viewed, etc.).
2. Data that we automatically process when you use the Platform

   When you use the Platform, we process data provided by cookies and other technologies - a cookie is an alphanumeric identifier installed on your hard drive when you visit a website, mobile application or advertisement. For more information about the cookies we use, please see https://delipal.ro/ro/cookie-policy

FOR WHAT PURPOSES AND ON WHAT BASIS WE PROCESS YOUR DATA

We will process your data only in accordance with the law and only for the declared purposes or for purposes compatible with the original purposes. Thus, we will process your data for the following purposes:

1. To create the account within the Platform

   Data such as username and email address will be processed by the Company to allow you to create your user account within the Platform. More specifically, the Company will use the email address to send you the link necessary to confirm the account and will store this email address as well as the password set by you to allow you to log in later.

   The basis for data processing for the above purpose, according to the General Data Protection Regulation, is your consent - art. 6 paragraph 1, letter a). By creating the account, you express your consent to the processing of these categories of data, for the purposes mentioned above.

   You can always withdraw your consent expressed at the time of creating the Account by deleting it - any data that was provided to the Company at the time of installing the Application will be deleted, according to art. 17 of the General Data Protection Regulation.

2. To identify users of the Platform

   After creating the account, you can complete your profile with data such as phone number, postal address, the company you represent. If you decide to complete your profile with such data, the Company will process this data in order to have a detailed identification of users who have created an account within the Platform.

   The basis for the processing of this data is your consent - art. 6 paragraph 1, letter a) of the General Data Protection Regulation. You do not have the obligation to provide us with this data, so completing this data in your profile represents your consent for the processing by the Company for the purpose mentioned above.

   You can always withdraw your consent expressed at the time you filled in this data in your profile by deleting this data in your profile. If you decide to withdraw your consent according to the above, the Company will delete your data, according to art. 17 of the General Data Protection Regulation.

3. To respond to your requests when you contact us through the contact form available on the Website

   The username, e-mail address, telephone number and the content of the message sent through the contract form or using the contact details available on the Website will be processed by the Company in order to respond to your requests / demands. By sending messages through the contact form you express your consent to the processing of these categories of data, for the purposes mentioned above.

   The basis for data processing for the above purpose, according to the General Data Protection Regulation, is your consent - art. 6 paragraph 1, letter a).

   You can always withdraw your consent expressed at the time of sending the messages by sending a request to this effect to the email address mentioned above.

4. To provide technical support in connection with the use of the Platform / respond to your requests when you contact us through the chat available on the Website

   If you have an account within the Platform, your username as well as the content of the message sent through the chat will be processed by the Company to provide you with technical support in relation to the use / operation of the Platform or to respond to your requests / demands transmitted in this way. By sending messages through the chat you express your consent to the processing of these categories of data, for the purposes mentioned above.

   The basis for data processing for the above purpose, according to the General Data Protection Regulation, is your consent - art. 6 paragraph 1, letter a).

   You can always withdraw your consent expressed at the time of sending the messages by sending a request to this effect to the email address mentioned above.

5. To allow you two-step authentication

   If you opt for this type of authentication, your phone number will be processed by the Company in order to transmit the validation code required for the second authentication step, necessary to access the account.

   The basis for data processing for the above purpose, according to the General Data Protection Regulation, is your consent - art. 6 paragraph 1, letter a).

   By expressing the option related to this type of authentication, you express your consent to the processing of your phone number, for the purposes mentioned above.

   You can always withdraw your consent expressed at the time of sending the messages by sending a request to this effect to the email address mentioned above.

6. For the preparation of documents related to the purchases made through the Platform

   Data such as name, surname, services purchased, will be processed by the Company for the preparation of documents related to purchases made by you through the Platform (orders, tax invoices, etc.).

   The basis for data processing for the above purpose, according to the General Data Protection Regulation, is that regulated by art. 6 paragraph 1, letter c, respectively for compliance with the Company's legal obligations.

7. For various communications during the contractual relationship

   During the contractual relationship between the Company and the company you represent, we will use your email address and your telephone number to notify you about any other aspects related to the execution of the contract between the Company and you as well as in relation to any changes made in the terms and conditions of use of the Platform and in connection with.

   The basis for data processing for the above purpose, according to the General Data Protection Regulation, is that regulated by art. 6 paragraph 1, letter b, respectively the execution of a contract to which the data subject is a party or to take steps at the request of the data subject before concluding a contract.

NO DECISION-MAKING PROCESS BASED SOLELY ON AUTOMATED PROCESSING, INCLUDING PROFILING

The company does NOT use your data to create profiles by exclusively automatic means or to make decisions that may affect you, exclusively based on automatic processing of your data.

WHO WE SHARE YOUR DATA WITH

External service providers

The data is stored in Cloud, on Amazon / Hetzner servers in Germany and Sweden and thus the data will be transferred to Germany and Sweden.

The data you provide us will be intended for use by the Company and will be transmitted to the companies contracted by the Company to provide us with various services related to our activity, courier services, legal services, etc.

Public and law enforcement authorities

Central or local public authorities, as well as other public agencies or institutions, may sometimes ask us to provide them with various data, including data about you. These requests may be for a number of purposes, such as verifying our compliance with our obligations, investigating complaints, etc.

Publicly available content

The content you generate through our existing pages on social networks, such as Facebook or Instagram, in situations such as when you "like" the Company page or our posts or when you post comments, data such as your username, image/picture or your location will be available and viewable by anyone who visits the Company's existing social media pages. You are the one who controls at all times the personal data which we can access through the existing settings on the social network in question.

The company does not transfer your data to third countries or international organizations located outside the European Economic Area.

HOW LONG WE STORE YOUR DATA

We keep your personal data as long as necessary to fulfill the purposes for which they were collected, in compliance with internal data retention procedures, including applicable archiving rules.

The data provided when creating the account is kept as long as you decide to have an active account. Personal data will be deleted if you delete the account, in compliance with the provisions of art. 17 of the General Data Protection Regulation.

The other categories of data will be processed by the Company as long as they are necessary for the purposes for which they were collected, usually for a period of 3 years, in order to comply with the general term within which complaints can be made.

The data included in the supporting documents that form the basis of your purchases through the Platform, such as the orders you send us together with the invoices for the services purchased, will be kept for a period of 10 years from the closing of the relevant financial year, in order to be presented to the competent authorities if requested.

WHAT RIGHTS YOU HAVE

Right of access – you have the right to know at any time what data we process about you as well as information about how we process your data.

The right to rectification – if you find that the data we have about you is incorrect or incomplete, you have the right, at any time, to ask us to correct or complete the inaccurate or incomplete data concerning you.

Right to erasure (“Right to be forgotten”) – you have the right to ask us to erase the personal data we hold about you. We note, however, that the right to be forgotten is not an absolute right, it only applies in certain situations. Thus, before proceeding with your request, we will analyze it and inform you about the result.

The right to restrict processing – in certain circumstances, you can ask us to restrict how we process your data. You have the right to request the restriction of processing when you have a specific reason for wanting the restriction. This may be, for example, because you dispute the accuracy of the data we process about you or dispute the way we have carried out the processing.

Right to data portability – in certain situations, you can ask us to transmit your data to an entity indicated by you.

When the processing will be carried out based on your express consent, you will have the right to withdraw your consent at any time regarding the processing of data concerning you.

TO EXERCISE ANY OF THE RIGHTS MENTIONED ABOVE, including the right to access data or to withdraw consent, as the case may be, the right to rectification, erasure of data or restriction of processing, please send us a request by email at the email address mentioned above.

YOU HAVE THE RIGHT TO FILE A COMPLAINT WITH A SUPERVISORY AUTHORITY

If you consider that the processing of personal data concerning you violates the legal provisions in force, without prejudice to any other administrative or judicial means, you have the right to file a complaint with the supervisory authority, especially in the member state where you have your usual residence, place of work or where the alleged infringement took place.

The contact details of the Romanian Personal Data Processing Supervisory Authority are as follows:

We reserve the right to change the provisions of this Policy from time to time. Any change to the Policy will apply from the date it was made, except for changes that require your prior consent and which will apply from the moment you express this consent.